Comments and Complaints

At Falkland House Surgery we always appreciate any compliments or helpful suggestions as to how we could improve our service.

Please feel free to talk to us at any time, or write to us. If you are unhappy with anything, we can’t put it right unless you tell us.

Complaints

At Falkland House Surgery we always try to provide the highest standard of care however in any organisation sometimes things do go wrong.

If you need to make a complaint about any services received at Falkland House Surgery, this can be done verbally or in writing to the Complaints Manager, Zoey Hall. You can do this by calling the Surgery and arranging a suitable call back time, by emailing us at falkland.house@nhs.net or by post to Falkland House Surgery, 2a Falkland Road, Sheffield, S11 7PL.

If you require support or guidance regarding your complaint you can contact The Sheffield Advocacy Hub on 0800 035 0396 (Open Monday to Friday 9am to 5pm).  They can provide information on the complaints process, and if required, support you to make your complaint.

The support is free, confidential and independent of the NHS.

If you require a copy of our complaints procedure, please ask at reception.

How to make a complaint to NHS South Yorkshire ICB

From 1 July, NHS South Yorkshire ICB took on delegated authority from NHS England for processing complaints in relation to the following primary care services in South Yorkshire:

To submit a complaint please contact them on:

Tel: 0114 305 1000
Email: syicb-sheffield.icbcomplaints@nhs.net

NHS South Yorkshire ICB, 197 Eyre Street, Sheffield, S1 3FG, England

If after the above, you are not satisfied with the outcome, after receiving the final written formal response from either the Practice, you may ask the Health Service Ombudsman to investigate your case. Their helpline is on 0345 015 4066 (calls are charged at a local rate) or email phso.enquiries@ombudsman.org.uk or fax 020 7217 4000. Further information is available at their website, www.ombudsman.org.uk and you can write to:

The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank
London
SW1 4QP