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Comments and Complaints

At Falkland House Surgery we always appreciate any compliments or helpful suggestions as to how we could improve our service.

Please feel free to talk to us at any time, or write to us. If you are unhappy with anything, we can't put it right unless you tell us.

Complaints

At Falkland House Surgery we always try to provide the highest standard of care however in any organisation sometimes things do go wrong.

If you need to make a complaint about any services received at Falkland House Surgery, please direct these in person or in writing to our Compliments and Complaints Manager. If you require a copy of our complaints procedure, please ask at reception

How to make a complaint to NHS England

NHS England have provided the following information about how to make a complaint:

By post NHS England, PO Box 16738, Redditch, B97 9PT

By email mailto:england.contactus@nhs.net With ‘For the attention of the complaints manager’ in the subject line

By telephone 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays).

For more information please visit the NHS England website ‘Contact Us’ section at:
http://www.england.nhs.uk/contact-us/
 
If after the above, you are not satisfied with the outcome, after receiving the final written formal response from either the Practice or the PCT, you may ask the Health Service Ombudsman to investigate your case. Their helpline is on 0345 015 4066 (calls are charged at a local rate) or email phso.enquiries@ombudsman.org.uk or fax 020 7217 4000. Further information is available at their website, www.ombudsman.org.uk and you can write to:

The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank
London
SW1 4QP



 
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